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Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
Episodes
86 episodes
Culture Bytes: Culture Change in an Envelope: Thank You Notes
In this Culture Byte episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff shares a Story That Inspires about one of the simplest yet most effective leadership tactics: writing thank you notes. She emphasizes that a...
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Season 2
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Episode 85
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11:56
Staff-Led Community Outreach That Works (Halle Pardun)
In this Culture Byte episode of Culture Change RX, Sue Tetzlaff engages in conversation with Halle Pardun (full time hospital Marketing Director and part time Capstone Coach) about the importance of community mindedness in community hospitals. ...
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Season 2
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Episode 84
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33:56
Culture Bytes: From Standouts to Standards: Service Patients Can Count On
In this Culture Byte episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff discusses the critical importance of service excellence in healthcare. She emphasizes that exceptional patient experiences should be safe, satisfying...
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Season 2
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Episode 83
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29:56
Beyond Semantics: Mission and Vision as Strategic Force (Michelle Franklin)
In this episode of Culture Change Rx, Sue Tetzlaff engaged in conversation with Michelle Franklin, CEO of Sullivan County Community Hospital in Sullivan, Indiana, to discuss the importance of mission, vision, and values in the context of a comm...
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Season 2
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Episode 82
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29:17
Culture Bytes: Financial Uncertainty & Company Culture
In this episode of Culture Change RX, Sue Tetzlaff discusses the impacts of financial uncertainty on workplace culture, particularly in healthcare organizations. She emphasizes the importance of trust in leadership, employee engagement, and the...
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Season 2
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Episode 81
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13:22
Under Construction: How One Organization is Reimagining Rural Healthcare (Theresa Sullivan)
Building a new healthcare system isn’t just about construction—it’s about forward-thinking, people-centered transformation that fulfills a deep commitment to excellence in caring for the community.In this episode of Culture Ch...
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Season 2
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Episode 80
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32:00
Culture Bytes: Practical Moves for a Toxic Office Makeover
In this episode of Culture Change RX, Sue Tetzlaff discusses the critical aspects of transforming toxic workplace cultures, emphasizing the importance of local leadership, team dynamics, and individual behaviors. She outlines strategies for add...
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Season 2
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Episode 79
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25:27
75 Years Strong: How SMH Leads with Culture and Community (Sara Giles)
A positive organizational culture is reflected in employee interactions with the community.In this episode of Culture Change RX, Sue Tetzlaff speaks with Sara Giles, the marketing director at Schoolcraft Memorial Hospital, about the evol...
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Season 2
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Episode 78
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30:51
Fix the Team at the Top (Courtney Kloehn)
Senior leadership team dysfunction in one or more of five specific areas can undermine the success and speed of leading organization-wide improvement and growth initiatives.In this episode, Sue Tetzlaff and Courtney Kloehn discuss the cr...
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Season 2
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Episode 77
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37:55
Culture Bytes: The Alignment Advantage: Strategy, Systems & People That Work Together
In this episode of Culture Change RX, Sue Tetzlaff discusses the critical issue of misalignment within healthcare organizations. She shares insights from her experience founding Capstone Leadership Solutions and outlines a framework for achievi...
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Season 2
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Episode 76
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13:50
Culture Bytes: Ready to Lead a Safer, Stronger Team?
Leverage the leadership practice of rounding to strengthen psychological safety, just culture, and high reliability.In this episode, Sue Tetzlaff discusses the importance of high reliability, just culture, and psychological safe...
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Season 2
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Episode 75
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17:35
Culture Bytes: The Formula Behind Your Hospital’s Future: Fading or Rocket Fuel?
In this episode, Sue Tetzlaff discusses the challenges and strategies for leadership in healthcare organizations, emphasizing the importance of moving beyond the status quo to foster growth and community impact. She introduces two contrasting f...
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Season 2
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Episode 74
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22:39
Culture Bytes: Crisis-Proofing Culture Through Trusted Leadership
In this episode, Sue Tetzlaff discusses the importance of trust in senior leadership, particularly in the healthcare sector. She outlines two main categories of trust-building activities: everyday actions and responses during challenging times....
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Season 2
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Episode 73
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20:06
Culture Bytes: Doing It Well. Doing It Often. How Real Change Happens
In this episode of Culture Change, Sue Tetzlaff emphasizes that efforts to elevate both competency and consistency are crucial for effective culture change and improvement. Competency relates to the quality and standards of practice, w...
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Season 2
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Episode 72
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20:04
Culture Bytes: Lead a Movement. Leave a Legacy.
In this episode of Culture Change RX, Sue Tetzlaff discusses the importance of initiating movements within healthcare organizations to create lasting and impactful change. She emphasizes that true revolutions require more than incremental impro...
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Season 2
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Episode 71
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13:10
The Experience Initiative: Part 4 – A New Path Forward (Ben Davis, CEO)
In this fourth of a series of planned quarterly episodes on Culture Change RX, host Sue engages with Ben Davis, President and CEO of Glencoe Regional Health, to discuss the ongoing transformational initiatives within his rural healthcare organi...
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Season 2
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Episode 70
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28:06
Culture Bytes: The Cultural Bottom Line: Is Your Organization in the Red?
In this episode of Culture Change RX, Sue Tetzlaff explores the concept of being 'in the red' culturally within healthcare organizations, drawing parallels to financial health. She discusses key indicators of cultural health, the impact of empl...
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Season 2
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Episode 69
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15:24
Culture Bytes: Lessons from Organizations That Get Culture Right
In this episode of Culture Change RX, Sue Tetzlaff explores the long-term nature of culture change within organizations, particularly in healthcare. Using analogies of soup and dye in water, she goes on to emphasize the importance of commitment...
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Season 2
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Episode 68
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15:45
Culture Bytes: Avoiding Stagnation and Recklessness: Strategy Execution That Works
In this episode of Culture Change RX, Sue Tetzlaff explores the critical relationship between culture and strategy execution in healthcare organizations. She introduces a
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Season 2
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Episode 67
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16:50
Culture Bytes: How Overwhelm Undermines Leadership – and the Way Out
In this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of effective leadership in healthcare organizations. She emphasizes the need for leaders to focus on proactive leadership activities. By categorizing their time in...
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Season 2
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Episode 66
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16:57
Culture Bytes: The Key to Progress? Stop Starting Over.
In this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of cycles in healthcare organizations, emphasizing the need for a structured framework and execution systems to achieve long-term improvement and transformation. S...
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Season 2
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Episode 65
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22:02
Employee Engagement: Start with Listening, End with Impact (Christin Tenbusch)
Culture Change RX host Sue Tetzlaff converses with guest Christen Tenbusch of Covenant Healthcare about employee engagement examples and impact. They discuss the evolution of employee experience and patient experience, the empowerment of staff ...
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Season 2
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Episode 64
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30:10
Culture Bytes: Change Management That Works: 3 Practical Moves
In this solo episode of Culture Change RX, Sue Tetzlaff discusses the complexities of leading change within healthcare organizations. She emphasizes the importance of understanding resistance, effective communication, and the need for a structu...
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Season 2
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Episode 63
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23:35
What Crisis Taught Us: Innovation, Engagement, and Grit (Jessica Nuutinen)
In this episode of Culture Change RX, Sue and Jess Nuutinen discuss the impact of crises on healthcare innovation, particularly during the COVID-19 pandemic. Jess shares her experiences as a nurse and leader, highlighting the importance of adap...
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Season 2
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Episode 62
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28:07
Culture Bytes: The Missing Link to Healthcare Excellence: Behavior Change
In this solo episode of Culture Change RX, Sue Tetzlaff discusses the critical role of behaviors in workplace culture, particularly within healthcare organizations. She shares insights from her experiences facilitating discussions on creating a...
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Season 2
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Episode 61
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23:13
