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Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
Episodes
126 episodes
The Why Behind the Work (Greg Opseth)
In this episode of Culture Change RX, Sue Tetzlaff welcomes Greg Opseth, COO of Highland Medical Staffing, Executive Director of the Iowa Nurses Association, and a Capstone Transformational Expert, for a meaningful conversation about t...
Culture Bytes: You May Already Have the Time and Money to Transform Your Organization
In this episode of Culture Change RX, Sue Tetzlaff explores one of the most common objections healthcare organizations face when considering transformational change:“We don’t have enough time or money.”Drawing from decade...
AI Innovations That Improve Patient Care (Darrell Bodner)
In this episode of Culture Change RX, Sue Tetzlaff welcomes Darrell Bodnar, Chief Information Officer for North Country Healthcare in New Hampshire, for a fascinating conversation on innovation, artificial intelligence, patient safety,...
Culture Bytes: Improvement Is Not the Same as Sustainability
In this episode of Culture Change RX, Sue Tetzlaff explores one of the most common - and costly - mistakes organizations make during change efforts: declaring victory too soon.Drawing from John Kotter’s work on organizational ch...
Retention Starts with Recruitment (Julie Coneset)
Most healthcare leaders think about retention as something that happens after someone is hired. But what if your hiring process itself is either building or quietly eroding your culture?In this episode, Sue Tetzlaff sits down wi...
Culture Bytes: From "I Have To" to "I Get To": The Shift That Changes Leadership
In this episode of Culture Change RX, Sue Tetzlaff explores a simple but powerful truth: leadership is hard — but the experience of that “hard” can look very different depending on how leaders connect to their work.Inspir...
Practical Lessons From A Rural Hospital’s Patient Experience Journey (Chelsea Hoffrichter)
In this episode of Culture Change RX, Sue Tetzlaff sits down with Chelsea Hoffrichter, registered nurse, nurse manager, and service excellence team leader at MyMichigan-Sault, to discuss how employee-driven teams are helping improve th...
Culture Bytes: Rural Health Transformation: Strategic Opportunity or Distraction?
Pursuing RHT opportunities that are not in strategic alignment can create “strategy creep” or “strategy swap” scenarios that likely won’t play out well in the short or long termIn this episode of Culture Change RX, Su...
Are you using your data - or just reporting it? (Courtney Kloehn)
In this episode of Culture Change RX, Sue Tetzlaff is joined by Capstone’s Chief Transformation Officer, Courtney Kloehn, to explore what it really means to build a data-driven culture in healthcare organizations. While many organizati...
Culture Bytes: Small Hospitals Winning in Workforce & Marketshare
In this episode of Culture Change RX, Sue Tetzlaff discusses the importance of foundational strength in rural healthcare organizations. She emphasizes how strengthening people, service, and quality creates organizational vitality, magn...
IQ, EQ… and the Leadership Quotient You Haven’t Considered (Christy Pretzinger)
In this episode of Culture Change RX, host Sue Tetzlaff and guest Christy Pretzinger delve into the concept of BETTER Quotient™ (BQ) and its significance in leadership. Christy shares her journey of understanding the importance of continuous im...
Rethinking Hospital Week and Other Celebrations (Julie Coneset)
In this episode of Culture Change RX, Sue Tetzlaff and Julie Coneset discuss the importance of meaningful celebrations, focusing on the 'why' behind recognition efforts, and share practical ideas and a comprehensive celebration guide t...
Culture Bytes: Why Customer Service Training Isn’t Working
In this episode of Culture Change RX, Sue Tetzlaff explores the nine essential 'ITs' of customer service excellence in healthcare. She emphasizes that building a multi-faceted systematic approach, rather than just providing training, i...
Safety in Healthcare: Rising Risks & Elevated Expectations (Tony York)
In this episode of Culture Change RX, Sue Tetzlaff sits down with healthcare security expert Tony York to explore the evolving role of safety and security in healthcare environments.Tony shares insights from more than three deca...
Should You Really Partner? The Decision That Shapes Your Hospital’s Future (Chris Benson)
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, engages in conversation with Chris Benson from Juniper Advisory about the complexities of healthcare partnerships, particularly in the cont...
Culture Bytes: The Leadership Trap: Lots of Effort, Too Little Progress
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses how healthcare leaders can transform their leadership approach to reduce their stress, frustration, and dissatisfaction, improve ...
The Experience Initiative: Part 6 A New Path Forward (Ben Davis, CEO)
In this episode of Culture Change RX, Sue Tetzlaff and Ben Davis discuss the transformative journey, “The Experience Initiative,” of Glencoe Regional Health. They explore the importance of leadership development, establishing a goal cycle, empo...
Culture Bytes: Leading Change Without Breaking Your People
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the critical importance of workforce well-being in healthcare organizations, particularly in the context of change management. She highlig...
Beyond the Search: Finding Providers Who Stay (Shannon McKay)
In this episode of Culture Change RX, host Sue Tetzlaff and guest Shannon McKay discuss the intricacies of provider recruitment in rural healthcare. They explore effective strategies for attracting providers, the importance of communit...
Culture Bytes: We’ve Always Done It That Way
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the prevalent belief in healthcare that working harder leads to better results. She challenges this notion, emphasizing that sust...
From Initiative to Identity: When Transformation Changes the Leader (Heather Schragg)
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, converses with Heather Schragg, the Director of Quality and Risk Management at Eaton Rapids Medical Center (Michigan). They discuss Heather...
Culture Bytes: Season 3: Culture, Care, and Community
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, kicks off Season 3 by reflecting on the podcast's journey and the mission of Capstone Leadership Solutions. She emphasizes the importance o...
Culture Bytes: Your Leadership Success Depends on These 7 Relationships
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the critical role of relationships in frontline leadership within healthcare. She emphasizes that effective leadership is not jus...
Culture Bytes: Stronger Systems: Less Strain, Better Results
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the challenges and opportunities facing healthcare leaders as they enter a new year. She emphasizes the importance of reflection,...
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Building a Culture of Safe Handoffs (Christina Hazekamp)
In this episode of Culture Change RX, I speak with Christina Hazekamp, Vice President of Client Operations at the I-PASS Institute, about one of the most mission-critical aspects of healthcare delivery: safe and effect...
