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Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
Episodes
60 episodes
Culture Bytes: From 'Too Big' to 'Game-Changing': Rethinking Goal-Setting
In this episode of Culture Change RX, I discuss the concept of high reliability in healthcare, emphasizing the importance of setting ambitious goals. The conversation delves into the challenges of goal setting, the significance of a growth mind...
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Season 2
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Episode 59
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17:10
A Leadership Event That Changed Everything (Tami Chambers)
In this episode, Sue and Tami Chambers discuss the transformative journey of leadership development at Grant Regional Health Center. Tami shares her experiences as a first time senior leader and the impact of the two-day leadership immersion pr...
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Season 2
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Episode 58
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32:06
Culture Bytes: Silence, Anonymity, and the Fear of Speaking Up
In this solo episode of Culture Change RX, I discuss the critical concept of psychological safety within healthcare organizations so that employees feel safe to voice their concerns and ideas and freely provide feedback and input. This episode ...
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Season 2
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Episode 57
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18:08
From Event to Execution: Making Leadership Learning Count (Courtney Kloehn)
In this episode, Sue and Courtney discuss the importance of team learning and networking at events like Capstone’s annual Healthcare Executive Forum. They explore how attending such events can lead to actionable takeaways, enhance camaraderie a...
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Season 2
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Episode 56
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30:48
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Connecting Employees with Our Brand Promise (Amy Yaeger)
In this episode, Sue and Amy Yaeger, Director of Strategic Marketing and Business Development at Astera Health, discuss the importance of connecting brand promises to employee experiences across the employee lifecycle. They explore various stra...
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Season 1
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Episode 55
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33:38
Culture Bytes: Leading Change: Communication, Training, and Campaigning
Want to improve your organization? Effective communication, training, campaigning, and meetings can help.Great organizations define and implement effective communication strategies.Clarity around key terms enhances communic...
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Season 1
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Episode 54
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25:21
Stay or Stray? How Total Rewards Impact Retention (Carol Breen)
In this episode, Carol Breen, founder and principal of Sedona Partners, a human resources and rewards consulting firm, and show host, Sue Tetzlaff, discuss the concept of “Total Rewards” in the workplace. They explore the framework of Total Rew...
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Season 1
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Episode 53
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37:32
Culture Bytes: From Average to Exceptional: Building a Strong Core in Healthcare
In this solo episode of Culture Change RX, I discuss the transformative work of Capstone Leadership Solutions in small and rural healthcare organizations. I highlight the significant improvements in employee and patient experiences achieved thr...
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Season 1
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Episode 52
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21:50
Authentic Leadership in Action: Lessons from Rural Healthcare (Greg Opseth)
In this episode, Greg Opseth, a former Chief Nursing Officer and now Chief Operating Officer in rural Iowa, shares his insights on the importance of authentic leadership in healthcare, particularly in rural hospitals. Greg shares h...
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Season 1
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Episode 51
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37:47
Culture Bytes: Building Resilient Teams: The Magic of Well-Being Rituals
In this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of promoting well-being within healthcare organizations. She emphasizes the need for leadership models that incorporate well-being as a core commitment and introdu...
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Season 1
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Episode 50
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21:07
The Experience Initiative: Part 3 – A New Path Forward (Ben Davis, CEO)
In this third installment of our quarterly series, I catch up with Ben Davis, President and CEO of Glencoe Regional Health, to check in on The Experience Initiative—a transformative effort aimed at improving patient access and elevatin...
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Season 1
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Episode 49
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37:31
Culture Bytes: Ditch the Drag - Make Executive Meetings Work for You
In this episode of Culture Change RX, Sue Tetzlaff discusses the importance of shaping up weekly executive team meetings to enhance collaboration, decision-making, and organizational progress. Drawing from over 30 years of healthcare executive ...
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Season 1
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Episode 48
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16:17
1-on-1s Done Right: Build Culture, Performance & Relationships (Dr. Rob Lion)
In this episode of Culture Change RX, Sue Tetzlaff and Rob Lion discuss the significance of one-on-one conversations in fostering a positive workplace culture. They explore how these interactions can enhance relationships, provide valuable feed...
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Season 1
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Episode 47
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42:00
How Attitude and Words Create Ripple Effects in Healthcare Culture
Episode Insights and Takeaways:Empathetic leadership is essential for employee engagement.Recognition can energize staff and improve morale.The person you report to significantly affects your work experience...
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Season 1
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Episode 46
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35:05
Culture Bytes: Build a Leadership Improvement Strategy: 3 Targeted Tiers
In this episode of Culture Change RX, Sue Tetzlaff discusses the importance of continuous quality improvement (CQI) in leadership, drawing from her extensive experience in healthcare leadership and improvement. She outlines three tiers of leade...
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Season 1
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Episode 45
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23:16
How Rural Hospitals Build Leaders and Approach Change
In this episode, Shelby Guevara, a Chief Nursing Officer in rural Iowa, shares her insights on leadership in healthcare, particularly in rural hospital settings. She discusses the importance of building trust and empathy among leaders, engaging...
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Season 1
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Episode 44
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33:34
Culture Bytes: Insider Insights into Capstone's Culture Transformation Success
In this Solo Byte episode of Culture Change RX, Sue Tetzlaff provides a behind-the-scenes look at the activities and timeline of organization-wide transformations. In particular, Sue discusses the approach of Capstone Leadership Solutions in tr...
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Season 1
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Episode 43
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32:17
Make Your Strategy Visible and Effective – Here’s How
In this episode of Culture Change RX, host Sue Tetzlaff speaks with Jason Douglas, founding partner at Frontier Strategy Partners, about his extensive experience in rural healthcare. They discuss the importance of culture in healthcare organiza...
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Season 1
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Episode 42
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35:59
Culture Bytes: Crushing Silos: One Tactic Every Leader Needs to Know
In this Solo Byte episode of Culture Change RX, Sue Tetzlaff overviews the what, why, and how of a tactic for breaking down silos and building collaboration between departments in a healthcare organization. Sue explores the negative impacts of ...
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Season 1
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Episode 41
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20:06
How Employee Teams Improve Patient Satisfaction
In this episode of Culture Change RX, Sue Tetzlaff and Capstone Coach Kevin Stranberg discuss the importance of employee-driven teams in enhancing patient experience in healthcare. They explore how data can be tied to patient experiences, the r...
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Season 1
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Episode 40
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40:57
The Art of Meaningful Employee Evaluations
In this episode, Sue engages in conversation with another member of Capstone’s coaching team, Julie Coneset. They discuss the intricacies of performance appraisals and the importance of transforming them from mere tasks into meaningful leadersh...
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Season 1
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Episode 39
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34:26
Company Values: How a Purple Wall Changed Everything
In this episode, Sue engages in conversation with Matt Streeter, Chief Financial Officer for North Country Healthcare (NCH), and interim President/CEO of NCH affiliate Weeks Medical Center, to discuss the critical role of mission, vision, and v...
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Season 1
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Episode 38
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40:39
Culture Bytes: Confidence in Senior Leadership is Critical
In this Solo Byte episode of Culture Change RX, Sue Tetzlaff discusses the importance and impact of trust and confidence in an organization’s senior leadership. The episode explores the complexities of trust, its foundations, and how it can be ...
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Season 1
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Episode 37
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23:10
Fuel for Further Growth
In this episode, Capstone transformational coaches Sue Tetzlaff and Courtney Kloehn delve into the complexities of giving and receiving feedback, particularly in healthcare settings. They discuss the importance of authenticity, trust, and conti...
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Season 1
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Episode 36
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38:18
Culture Bytes: A Feedback-Rich Work Environment
In this Solo Byte episode of Culture Change RX, Sue Tetzlaff discusses the importance of feedback in healthcare organizations, emphasizing its role as a superpower that enhances individual and organizational performance. She outlines the necess...
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Season 1
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Episode 35
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22:47
