Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
Episodes
38 episodes
Culture Bytes: Confidence in Senior Leadership is Critical
In this Solo Byte episode of Culture Change RX, Sue Tetzlaff discusses the importance and impact of trust and confidence in an organization’s senior leadership. The episode explores the complexities of trust, its foundations, and how it can be ...
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Season 1
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Episode 37
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21:06
Fuel for Further Growth
In this episode, Capstone transformational coaches Sue Tetzlaff and Courtney Kloehn delve into the complexities of giving and receiving feedback, particularly in healthcare settings. They discuss the importance of authenticity, trust, and conti...
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Season 1
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Episode 36
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36:14
Culture Bytes: A Feedback-Rich Work Environment
In this Solo Byte episode of Culture Change RX, Sue Tetzlaff discusses the importance of feedback in healthcare organizations, emphasizing its role as a superpower that enhances individual and organizational performance. She outlines the necess...
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Season 1
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Episode 35
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20:43
Part 2 - The Experience Initiative: A New Path Forward with CEO Ben Davis
In this second of a series of planned quarterly episodes on Culture Change RX, host Sue engages with Ben Davis, President and CEO of Glencoe Regional Health, to discuss the ongoing transformational initiatives within his organization. They expl...
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Season 1
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Episode 34
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36:37
Culture Bytes: Exploring Failure - The Good, The Bad, and The Ugly
In this Solo Byte episode, Sue Tetzlaff discusses the impact of failure on future progress and workplace culture in the workplace in the context of organizations striving to achieve big goals. She explores the idea of “intelligent failure,” as ...
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Season 1
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Episode 33
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27:26
Culture Bytes: Introduce with Impact - Managing Up
In this Solo Byte episode, Sue Tetzlaff discusses a communication tactic, “managing up,” that has a positive impact on both the employee experience and patient experience. Managing up is a communication tactic where your introduction positions ...
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Season 1
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Episode 32
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17:55
Culture Bytes: Building Engaged Teams and Committees
In this Culture Byte episode, Sue Tetzlaff discusses how to utilize teams as a way to foster employee engagement. She emphasizes the importance of creating teams with a compelling purpose and empowering them to fulfill that purpose. Sue also hi...
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Season 1
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Episode 31
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24:32
Culture Bytes: Unpacking Workplace Negativity: Strategies for Change
In this episode, Sue Tetzlaff discusses the impact of positivity and negativity in the workplace. She explains that negativity is natural and ingrained in our brains as a way to protect us, but it can be problematic in relationships, teams, and...
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Season 1
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Episode 30
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24:02
Culture Bytes: Unpacking "Flavor-of-the-Month" Change Failures
In this Culture Byte solo episode, Sue discusses the all-to-common phenomenon described as “flavor-of-the-month” which are, in essence, failed change initiatives. She acknowledges that humans are resistant to change, even when they recognize th...
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Season 1
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Episode 29
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23:04
6 Elements of a Culture of Excellence
In this episode, Sue and Jeff Standridge, an expert in organizational behavior and leadership, engage in discussion about the key aspects of a strong culture. Standridge outlines six elements of a culture of excellence: strong leadership, clari...
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Season 1
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Episode 28
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33:35
Culture Bytes: Many leaders aren’t really leading
In this Culture Byte solo episode, Sue discusses the concept of the leadership bundle and its importance in the organization's future success. She explains that leadership is about activities that make something better for the future and recomm...
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Season 1
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Episode 27
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26:48
Support Staff Recruitment and Retention
In this episode, Sue and Julia Green discuss Access Community Health Center’s successful efforts to retain, develop, and recruit medical support staff. Julia discusses the adoptions of the TeamSTEPPS framework for improving communication and te...
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Season 1
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Episode 26
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34:42
Culture Bytes: Friendly Faces, Friendly Places: Caring Starts in the Hallway
In this Culture Byte solo episode, Sue discusses the importance of hallway hospitality as one of the recommended 12 positive communication standards to be adopted by healthcare organizations. Hallway hospitality is the simple act of saying hi i...
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Season 1
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Episode 25
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17:42
Employee Training Reimagined
In this episode, Sue converses with Julie Coneset, a Capstone Transformational Coach on the topic of organization-wide employee development efforts. Julie shares her experience of leading the employee training team at a community hospital and t...
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Season 1
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Episode 24
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31:48
Culture Bytes: 4 Categories of Silo Busting Actions
In this Culture Byte solo episode, Sue discusses the concept of silos within organizations. Silos are groups within an organization that are focused inward and loyal to their own rather than the organization as a whole. Silos can exist between ...
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Season 1
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Episode 23
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18:03
Investing in Leaders: A Pathway to Organizational Excellence
In this episode, Sue interviews Michelle Franklin, the CEO of Sullivan County Community Hospital, about their journey to developing leaders in their organization. Michelle shares how they started their leadership development efforts in earnest ...
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Season 1
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Episode 22
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36:10
5 Hacks from 40 Years as a Leader
Jane McLeod, co-founder of Capstone, shares five of her top 10 “leadership life hacks” borne out of her 40+ year career.An organization becomes unstoppable when front-line leaders join together on one team as a cohesive u...
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Season 1
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Episode 21
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30:05
Culture Bytes: 3 Leadership Training Traps
In this Culture Byte solo episode, Sue discusses the to-dos and not-to-dos for creating a learning culture in healthcare organizations, specifically focusing on leadership development. She emphasizes the need for internal ownership of the learn...
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Season 1
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Episode 20
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15:50
The Experience Initiative: Part 1 A New Path Forward
In this episode, Sue Tetzlaff interviews Ben Davis, President and CEO at Glencoe Regional Health (GRH), about their newly launched Experience Initiative. Ben plans to be a quarterly guest on the podcast to chronicle the approach, progress, succ...
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Season 1
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Episode 20
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33:28
Culture Bytes: Trust Builds as We Deliver on Plans and Goals
In this Culture Byte solo episode, Sue discusses the importance of trust between executives and employees in the workplace. She emphasizes the need for both task trust and relationship trust and highlights the impact of individual executive beh...
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Season 1
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Episode 18
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16:14
Time Well Spent: The Power of the 5P Model
Sue welcomes back Courtney Kloehn, an experienced healthcare executive and Capstone coach, to the podcast. In this episode, Sue and Courtney introduce the 5P model of time, priority and energy management, which includes prioritizing, planning, ...
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Season 1
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Episode 17
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34:24
The Service Culture Journey
In this episode, Sue welcomes Teresa Feidt, a healthcare executive and Capstone coach, about patient experience and service cultures in healthcare. They discuss the importance of creating a positive service culture in healthcare organizations a...
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Season 1
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Episode 16
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32:31
Culture Bytes: From “Working Short” to “We Show Up For Each Other”
In this solo Culture Byte episode, Sue shares a story about how setting goals helped a department change its culture and behaviors. The department focused on reducing absenteeism and created a social contract to achieve this goal. They recogniz...
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Season 1
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Episode 15
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13:52
Improving Culture and Care With a Goal Cycle
In this episode, Sue and Kevin discuss the connection between setting and achieving goals and organizational culture. They emphasize the importance of goal setting in driving culture change and employee engagement. Kevin shares his experience w...
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Season 1
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Episode 14
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35:07
Teamwork Boosters: Belief, Connection, and Consistency
In this episode, Sue welcomes Capstone’s Co-Founder Jane McLeod, to discuss the importance of teamwork and how it can maximize momentum in an organization. Jane shares examples of fostering teamwork, such as COO Brian Rauzi's Team 90th and high...
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Season 1
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Episode 13
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30:38