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Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
Episodes
70 episodes
Culture Bytes: The Cultural Bottom Line: Is Your Organization in the Red?
In this episode of Culture Change RX, Sue Tetzlaff explores the concept of being 'in the red' culturally within healthcare organizations, drawing parallels to financial health. She discusses key indicators of cultural health, the impact of empl...
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Season 2
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Episode 69
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15:07
Culture Bytes: Lessons from Organizations That Get Culture Right
In this episode of Culture Change RX, Sue Tetzlaff explores the long-term nature of culture change within organizations, particularly in healthcare. Using analogies of soup and dye in water, she goes on to emphasize the importance of commitment...
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Season 2
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Episode 68
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15:28
Culture Bytes: Avoiding Stagnation and Recklessness: Strategy Execution That Works
In this episode of Culture Change RX, Sue Tetzlaff explores the critical relationship between culture and strategy execution in healthcare organizations. She introduces a
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Season 2
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Episode 67
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16:33
Culture Bytes: How Overwhelm Undermines Leadership – and the Way Out
In this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of effective leadership in healthcare organizations. She emphasizes the need for leaders to focus on proactive leadership activities. By categorizing their time in...
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Season 2
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Episode 66
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16:40
Culture Bytes: The Key to Progress? Stop Starting Over.
In this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of cycles in healthcare organizations, emphasizing the need for a structured framework and execution systems to achieve long-term improvement and transformation. S...
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Season 2
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Episode 65
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21:45
Employee Engagement: Start with Listening, End with Impact (Christin Tenbusch)
Culture Change RX host Sue Tetzlaff converses with guest Christen Tenbusch of Covenant Healthcare about employee engagement examples and impact. They discuss the evolution of employee experience and patient experience, the empowerment of staff ...
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Season 2
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Episode 64
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29:53
Culture Bytes: Change Management That Works: 3 Practical Moves
In this solo episode of Culture Change RX, Sue Tetzlaff discusses the complexities of leading change within healthcare organizations. She emphasizes the importance of understanding resistance, effective communication, and the need for a structu...
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Season 2
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Episode 63
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23:18
What Crisis Taught Us: Innovation, Engagement, and Grit (Jessica Nuutinen)
In this episode of Culture Change RX, Sue and Jess Nuutinen discuss the impact of crises on healthcare innovation, particularly during the COVID-19 pandemic. Jess shares her experiences as a nurse and leader, highlighting the importance of adap...
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Season 2
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Episode 62
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27:50
Culture Bytes: The Missing Link to Healthcare Excellence: Behavior Change
In this solo episode of Culture Change RX, Sue Tetzlaff discusses the critical role of behaviors in workplace culture, particularly within healthcare organizations. She shares insights from her experiences facilitating discussions on creating a...
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Season 2
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Episode 61
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22:56
Maximize Leadership Training: Tactics You Probably Overlooked (Julie Coneset)
In this episode of Culture Change RX, Sue and Julie Coneset discuss effective strategies for ongoing leadership development in healthcare organizations. Julie shares her extensive experience in creating impactful training programs, emphasizing ...
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Season 2
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Episode 60
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22:56
Culture Bytes: From 'Too Big' to 'Game-Changing': Rethinking Goal-Setting
In this episode of Culture Change RX, I discuss the concept of high reliability in healthcare, emphasizing the importance of setting ambitious goals. The conversation delves into the challenges of goal setting, the significance of a growth mind...
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Season 2
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Episode 59
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15:26
A Leadership Event That Changed Everything (Tami Chambers)
In this episode, Sue and Tami Chambers discuss the transformative journey of leadership development at Grant Regional Health Center. Tami shares her experiences as a first time senior leader and the impact of the two-day leadership immersion pr...
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Season 2
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Episode 58
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30:21
Culture Bytes: Silence, Anonymity, and the Fear of Speaking Up
In this solo episode of Culture Change RX, I discuss the critical concept of psychological safety within healthcare organizations so that employees feel safe to voice their concerns and ideas and freely provide feedback and input. This episode ...
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Season 2
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Episode 57
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16:24
From Event to Execution: Making Leadership Learning Count (Courtney Kloehn)
In this episode, Sue and Courtney discuss the importance of team learning and networking at events like Capstone’s annual Healthcare Executive Forum. They explore how attending such events can lead to actionable takeaways, enhance camaraderie a...
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Season 2
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Episode 56
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29:04
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Connecting Employees with Our Brand Promise (Amy Yaeger)
In this episode, Sue and Amy Yaeger, Director of Strategic Marketing and Business Development at Astera Health, discuss the importance of connecting brand promises to employee experiences across the employee lifecycle. They explore various stra...
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Season 1
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Episode 55
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31:53
Culture Bytes: Leading Change: Communication, Training, and Campaigning
Want to improve your organization? Effective communication, training, campaigning, and meetings can help.Great organizations define and implement effective communication strategies.Clarity around key terms enhances communic...
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Season 1
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Episode 54
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23:36
Stay or Stray? How Total Rewards Impact Retention (Carol Breen)
In this episode, Carol Breen, founder and principal of Sedona Partners, a human resources and rewards consulting firm, and show host, Sue Tetzlaff, discuss the concept of “Total Rewards” in the workplace. They explore the framework of Total Rew...
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Season 1
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Episode 53
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35:47
Culture Bytes: From Average to Exceptional: Building a Strong Core in Healthcare
In this solo episode of Culture Change RX, I discuss the transformative work of Capstone Leadership Solutions in small and rural healthcare organizations. I highlight the significant improvements in employee and patient experiences achieved thr...
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Season 1
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Episode 52
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20:06
Authentic Leadership in Action: Lessons from Rural Healthcare (Greg Opseth)
In this episode, Greg Opseth, a former Chief Nursing Officer and now Chief Operating Officer in rural Iowa, shares his insights on the importance of authentic leadership in healthcare, particularly in rural hospitals. Greg shares h...
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Season 1
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Episode 51
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36:02
Culture Bytes: Building Resilient Teams: The Magic of Well-Being Rituals
In this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of promoting well-being within healthcare organizations. She emphasizes the need for leadership models that incorporate well-being as a core commitment and introdu...
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Season 1
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Episode 50
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19:22
The Experience Initiative: Part 3 – A New Path Forward (Ben Davis, CEO)
In this third installment of our quarterly series, I catch up with Ben Davis, President and CEO of Glencoe Regional Health, to check in on The Experience Initiative—a transformative effort aimed at improving patient access and elevatin...
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Season 1
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Episode 49
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35:47
Culture Bytes: Ditch the Drag - Make Executive Meetings Work for You
In this episode of Culture Change RX, Sue Tetzlaff discusses the importance of shaping up weekly executive team meetings to enhance collaboration, decision-making, and organizational progress. Drawing from over 30 years of healthcare executive ...
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Season 1
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Episode 48
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14:33
1-on-1s Done Right: Build Culture, Performance & Relationships (Dr. Rob Lion)
In this episode of Culture Change RX, Sue Tetzlaff and Rob Lion discuss the significance of one-on-one conversations in fostering a positive workplace culture. They explore how these interactions can enhance relationships, provide valuable feed...
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Season 1
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Episode 47
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40:16
How Attitude and Words Create Ripple Effects in Healthcare Culture
Episode Insights and Takeaways:Empathetic leadership is essential for employee engagement.Recognition can energize staff and improve morale.The person you report to significantly affects your work experience...
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Season 1
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Episode 46
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33:21
Culture Bytes: Build a Leadership Improvement Strategy: 3 Targeted Tiers
In this episode of Culture Change RX, Sue Tetzlaff discusses the importance of continuous quality improvement (CQI) in leadership, drawing from her extensive experience in healthcare leadership and improvement. She outlines three tiers of leade...
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Season 1
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Episode 45
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21:31
