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Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
Episodes
79 episodes
75 Years Strong: How SMH Leads with Culture and Community (Sara Giles)
A positive organizational culture is reflected in employee interactions with the community.In this episode of Culture Change RX, Sue Tetzlaff speaks with Sara Giles, the marketing director at Schoolcraft Memorial Hospital, about the evol...
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Season 2
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Episode 78
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30:34
Fix the Team at the Top (Courtney Kloehn)
Senior leadership team dysfunction in one or more of five specific areas can undermine the success and speed of leading organization-wide improvement and growth initiatives.In this episode, Sue Tetzlaff and Courtney Kloehn discuss the cr...
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Season 2
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Episode 77
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37:37
Culture Bytes: The Alignment Advantage: Strategy, Systems & People That Work Together
In this episode of Culture Change RX, Sue Tetzlaff discusses the critical issue of misalignment within healthcare organizations. She shares insights from her experience founding Capstone Leadership Solutions and outlines a framework for achievi...
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Season 2
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Episode 76
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13:33
Culture Bytes: Ready to Lead a Safer, Stronger Team?
Leverage the leadership practice of rounding to strengthen psychological safety, just culture, and high reliability.In this episode, Sue Tetzlaff discusses the importance of high reliability, just culture, and psychological safe...
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Season 2
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Episode 75
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17:18
Culture Bytes: The Formula Behind Your Hospital’s Future: Fading or Rocket Fuel?
In this episode, Sue Tetzlaff discusses the challenges and strategies for leadership in healthcare organizations, emphasizing the importance of moving beyond the status quo to foster growth and community impact. She introduces two contrasting f...
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Season 2
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Episode 74
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22:22
Culture Bytes: Crisis-Proofing Culture Through Trusted Leadership
In this episode, Sue Tetzlaff discusses the importance of trust in senior leadership, particularly in the healthcare sector. She outlines two main categories of trust-building activities: everyday actions and responses during challenging times....
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Season 2
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Episode 73
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19:49
Culture Bytes: Doing It Well. Doing It Often. How Real Change Happens
In this episode of Culture Change, Sue Tetzlaff emphasizes that efforts to elevate both competency and consistency are crucial for effective culture change and improvement. Competency relates to the quality and standards of practice, w...
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Season 2
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Episode 72
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19:47
Culture Bytes: Lead a Movement. Leave a Legacy.
In this episode of Culture Change RX, Sue Tetzlaff discusses the importance of initiating movements within healthcare organizations to create lasting and impactful change. She emphasizes that true revolutions require more than incremental impro...
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Season 2
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Episode 71
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12:53
The Experience Initiative: Part 4 – A New Path Forward (Ben Davis, CEO)
In this fourth of a series of planned quarterly episodes on Culture Change RX, host Sue engages with Ben Davis, President and CEO of Glencoe Regional Health, to discuss the ongoing transformational initiatives within his rural healthcare organi...
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Season 2
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Episode 70
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27:49
Culture Bytes: The Cultural Bottom Line: Is Your Organization in the Red?
In this episode of Culture Change RX, Sue Tetzlaff explores the concept of being 'in the red' culturally within healthcare organizations, drawing parallels to financial health. She discusses key indicators of cultural health, the impact of empl...
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Season 2
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Episode 69
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15:07
Culture Bytes: Lessons from Organizations That Get Culture Right
In this episode of Culture Change RX, Sue Tetzlaff explores the long-term nature of culture change within organizations, particularly in healthcare. Using analogies of soup and dye in water, she goes on to emphasize the importance of commitment...
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Season 2
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Episode 68
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15:28
Culture Bytes: Avoiding Stagnation and Recklessness: Strategy Execution That Works
In this episode of Culture Change RX, Sue Tetzlaff explores the critical relationship between culture and strategy execution in healthcare organizations. She introduces a
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Season 2
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Episode 67
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16:33
Culture Bytes: How Overwhelm Undermines Leadership – and the Way Out
In this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of effective leadership in healthcare organizations. She emphasizes the need for leaders to focus on proactive leadership activities. By categorizing their time in...
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Season 2
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Episode 66
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16:40
Culture Bytes: The Key to Progress? Stop Starting Over.
In this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of cycles in healthcare organizations, emphasizing the need for a structured framework and execution systems to achieve long-term improvement and transformation. S...
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Season 2
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Episode 65
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21:45
Employee Engagement: Start with Listening, End with Impact (Christin Tenbusch)
Culture Change RX host Sue Tetzlaff converses with guest Christen Tenbusch of Covenant Healthcare about employee engagement examples and impact. They discuss the evolution of employee experience and patient experience, the empowerment of staff ...
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Season 2
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Episode 64
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29:53
Culture Bytes: Change Management That Works: 3 Practical Moves
In this solo episode of Culture Change RX, Sue Tetzlaff discusses the complexities of leading change within healthcare organizations. She emphasizes the importance of understanding resistance, effective communication, and the need for a structu...
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Season 2
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Episode 63
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23:18
What Crisis Taught Us: Innovation, Engagement, and Grit (Jessica Nuutinen)
In this episode of Culture Change RX, Sue and Jess Nuutinen discuss the impact of crises on healthcare innovation, particularly during the COVID-19 pandemic. Jess shares her experiences as a nurse and leader, highlighting the importance of adap...
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Season 2
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Episode 62
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27:50
Culture Bytes: The Missing Link to Healthcare Excellence: Behavior Change
In this solo episode of Culture Change RX, Sue Tetzlaff discusses the critical role of behaviors in workplace culture, particularly within healthcare organizations. She shares insights from her experiences facilitating discussions on creating a...
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Season 2
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Episode 61
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22:56
Maximize Leadership Training: Tactics You Probably Overlooked (Julie Coneset)
In this episode of Culture Change RX, Sue and Julie Coneset discuss effective strategies for ongoing leadership development in healthcare organizations. Julie shares her extensive experience in creating impactful training programs, emphasizing ...
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Season 2
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Episode 60
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22:56
Culture Bytes: From 'Too Big' to 'Game-Changing': Rethinking Goal-Setting
In this episode of Culture Change RX, I discuss the concept of high reliability in healthcare, emphasizing the importance of setting ambitious goals. The conversation delves into the challenges of goal setting, the significance of a growth mind...
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Season 2
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Episode 59
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15:26
A Leadership Event That Changed Everything (Tami Chambers)
In this episode, Sue and Tami Chambers discuss the transformative journey of leadership development at Grant Regional Health Center. Tami shares her experiences as a first time senior leader and the impact of the two-day leadership immersion pr...
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Season 2
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Episode 58
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30:21
Culture Bytes: Silence, Anonymity, and the Fear of Speaking Up
In this solo episode of Culture Change RX, I discuss the critical concept of psychological safety within healthcare organizations so that employees feel safe to voice their concerns and ideas and freely provide feedback and input. This episode ...
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Season 2
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Episode 57
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16:24
From Event to Execution: Making Leadership Learning Count (Courtney Kloehn)
In this episode, Sue and Courtney discuss the importance of team learning and networking at events like Capstone’s annual Healthcare Executive Forum. They explore how attending such events can lead to actionable takeaways, enhance camaraderie a...
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Season 2
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Episode 56
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29:04
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Connecting Employees with Our Brand Promise (Amy Yaeger)
In this episode, Sue and Amy Yaeger, Director of Strategic Marketing and Business Development at Astera Health, discuss the importance of connecting brand promises to employee experiences across the employee lifecycle. They explore various stra...
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Season 1
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Episode 55
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31:53
Culture Bytes: Leading Change: Communication, Training, and Campaigning
Want to improve your organization? Effective communication, training, campaigning, and meetings can help.Great organizations define and implement effective communication strategies.Clarity around key terms enhances communic...
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Season 1
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Episode 54
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23:36
