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Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
Culture Change RX
Latest Episodes
Culture Bytes: Small Hospitals Winning in Workforce & Marketshare
In this episode of Culture Change RX, Sue Tetzlaff discusses the importance of foundational strength in rural healthcare organizations. She emphasizes how strengthening people, service, and quality creates organizational vitality, magn...
IQ, EQ… and the Leadership Quotient You Haven’t Considered (Christy Pretzinger)
In this episode of Culture Change RX, host Sue Tetzlaff and guest Christy Pretzinger delve into the concept of BETTER Quotient™ (BQ) and its significance in leadership. Christy shares her journey of understanding the importance of continuous im...
Rethinking Hospital Week and Other Celebrations (Julie Coneset)
In this episode of Culture Change RX, Sue Tetzlaff and Julie Coneset discuss the importance of meaningful celebrations, focusing on the 'why' behind recognition efforts, and share practical ideas and a comprehensive celebration guide t...
Culture Bytes: Why Customer Service Training Isn’t Working
In this episode of Culture Change RX, Sue Tetzlaff explores the nine essential 'ITs' of customer service excellence in healthcare. She emphasizes that building a multi-faceted systematic approach, rather than just providing training, i...
Safety in Healthcare: Rising Risks & Elevated Expectations (Tony York)
In this episode of Culture Change RX, Sue Tetzlaff sits down with healthcare security expert Tony York to explore the evolving role of safety and security in healthcare environments.Tony shares insights from more than three deca...
