Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
Culture Change RX
Culture Bytes: The Missing Link to Healthcare Excellence: Behavior Change
In this solo episode of Culture Change RX, Sue Tetzlaff discusses the critical role of behaviors in workplace culture, particularly within healthcare organizations. She shares insights from her experiences facilitating discussions on creating a 'utopia' in healthcare, emphasizing that behavior change is essential yet challenging. The episode outlines the importance of establishing clear behavior standards and offers practical strategies for maintaining these standards within organizations, including commitment events, campaigns, giving and receiving feedback, and hiring practices.
- Behaviors are crucial for transforming organizations.
- Creating a utopia in healthcare requires clear behavior standards.
- Behavior change is the hardest aspect of organizational change.
- Establishing behavior standards is best done by an empowered team of employees.
- Behavior standards should be written positively, focusing on what to do.
- Align behavior standards with the organization's mission, mission, values and top strategic priorities (such as the Patient Experience).
- Commitment events can mark a new beginning for behavior standards.
- A feedback culture is essential for maintaining behavior standards.
- Visual, verbal or virtual “campaigns” help to keep behavior standards top-of-mind.
- Hiring for behavior can enhance the future of the organization’s culture.
Need help improving the culture, performance, and results of your healthcare organization? If so, let’s talk: https://www.capstoneleadership.net/contact-us
Are we connected yet on LinkedIn? https://www.linkedin.com/in/suetetzlaff/
13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)
High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.
🎟 Event Registration & Details
13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)
High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.
