Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
Culture Change RX
Culture Bytes: Ready to Lead a Safer, Stronger Team?
Leverage the leadership practice of rounding to strengthen psychological safety, just culture, and high reliability.
In this episode, Sue Tetzlaff discusses the importance of high reliability, just culture, and psychological safety in healthcare leadership. She emphasizes the significance of strengthening relationships through rounding, effective questioning, and the need for follow-up to build trust within teams. The conversation highlights practical options for leaders to engage with their employees in conversations about the culture of safety and high reliability.
Access the resource document (3 Options for Psychological-Safety related Rounding Questions) referenced in this episode.
- Rounding is a proactive approach to leadership.
- Effective rounding can elevate psychological safety.
- Local leadership significantly impacts organizational culture.
- One option for rounding questions: Use employee surveys to inform rounding discussions.
- Another option for rounding questions: Amy Edmondson’s psychological safety assessment questions are adapted into a set of seven possible rounding questions.
- A third option for rounding questions: When the environment and/or relationship warrants it, specific “low-trust” rounding questions will be more appropriate for leaders to ask.
- Follow-up is key to building trust in relationships.
Need help improving the culture, performance, and results of your healthcare organization? If so, let’s talk.
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