Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
Culture Change RX
The Experience Initiative: Part 4 – A New Path Forward (Ben Davis, CEO)
In this fourth of a series of planned quarterly episodes on Culture Change RX, host Sue engages with Ben Davis, President and CEO of Glencoe Regional Health, to discuss the ongoing transformational initiatives within his rural healthcare organization. As they mark the completion of the first year of Glencoe’s “Experience Initiative,” they explore the concept of the 'whirlwind' in daily operations, the necessity of grit and perseverance in navigating change, and the significance of investing long term in people to foster a culture of growth and excellence in patient care.
- Investing in people is crucial for organizational success and quality patient care.
- Data tracking is important to measure progress and motivate change.
- Leadership development is one of the key focuses and a recent on-site leadership training achieved a high satisfaction rating by the leaders attending.
- The 'whirlwind' refers to the daily operational challenges that take time and energy and may distract from pro-active improvement and growth activities.
- Grit and perseverance are essential for successful change management.
- Adoption of new practices may take time, and at the one-year mark it is estimated that maybe only 10-15% of staff are currently engaged in these new initiatives which is right on target as to what could be expected at this point in the transformation.
- The journey of transformation is ongoing, requiring continuous effort and commitment.
Missed earlier episodes in this series?
👉 Listen to Part 1
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Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at: CapstoneLeadership.net/Contact-Us
Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.
For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.
When you’re ready to take your culture to the next level, here are three ways I can help you:
1. Listen to the Culture Change RX Podcast
Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy.
2. Subscribe to our Email Newsletter
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3. Break through to the next level of greatness in your organization with help from my team and me.
When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.
You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.
