Culture Bytes: Crisis-Proofing Culture Through Trusted Leadership

In this episode, Sue Tetzlaff discusses the importance of trust in senior leadership, particularly in the healthcare sector. She outlines two main categories of trust-building activities: everyday actions and responses during challenging times. She provides real life examples and practical takeaways for leaders related to strengthening trust and teamwork, even in the face of uncertainty and fear.

• There are two categories of trust-building activities in leadership: our everyday actions and our responses to episodic crises.
• Our day-to-day trust-building activities should not be neglected during times of crises.
• Trust can be diminished - or strengthened - during challenging times.
• Fear is a major contributor to silo creation, working against our heightened need for teamwork and collaboration.
• Leaders must anchor their teams during uncertainty by remaining calm and connected.
• Acknowledging threats while reinforcing stability is crucial for maintaining trust.
• Visibility and accessibility of leaders are essential during challenging times.
• Reminding teams of their past resilience can strengthen trust and teamwork.

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