Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
Culture Change RX
How Employee Teams Improve Patient Satisfaction
In this episode of Culture Change RX, Sue Tetzlaff and Capstone Coach Kevin Stranberg discuss the importance of employee-driven teams in enhancing patient experience in healthcare. They explore how data can be tied to patient experiences, the role of leadership in fostering a positive work environment, and the significance of communication and teamwork. The conversation emphasizes the need for synergy between employee engagement and patient experience, highlighting real patient stories and the impact of first impressions. They conclude with a reflection on the passion required to work in healthcare and the continuous journey of improvement.
- Employee-driven teams have proven to be very helpful in patient experience improvement initiatives.
- Data can be effectively tied to patient experiences to aid the improvement efforts.
- Creating a positive work environment directly impacts patient care and service excellence.
- Managing up involves promoting coworkers positively to patients.
- Real patient stories provide valuable lessons for healthcare providers.
- First impressions significantly influence patient experiences.
- Communication and words matter in patient interactions.
- Passion for healthcare work drives better patient outcomes and the desire to always be improving the patient experience.
Kevin’s prior podcast episode: Improving Culture and Care with a Goal Cycle - https://www.buzzsprout.com/2315930/episodes/15069068
Join our weekly Newsletter email list and learn more about Capstone’s approach to improving and growing small healthcare organizations: https://www.capstoneleadership.net/
13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)
High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.
🎟 Event Registration & Details
13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)
High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.
