Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
Culture Change RX
Part 2 - The Experience Initiative: A New Path Forward with CEO Ben Davis
In this second of a series of planned quarterly episodes on Culture Change RX, host Sue engages with Ben Davis, President and CEO of Glencoe Regional Health, to discuss the ongoing transformational initiatives within his organization. They explore the challenges and successes of implementing structured teams, the importance of data-driven decision-making, and the upcoming commitment event aimed at fostering a new organizational culture. The conversation highlights the significance of leadership development, employee engagement, and the long-term vision necessary for sustainable change in healthcare settings.
Episode Insights and Takeaways:
- Change is necessary, yet often a struggle for humans and organizations.
- The challenge of the day-to-day operational whirlwind is often at its peak at the start of an transformational initiative such as Glencoe’s Experience Initiative.
- It is through the initiative, that over time, the whirlwind will calm down.
- Start the efforts early to become more data-driven in improvement teams.
- An all employee commitment event marks the start of significant cultural shifts.
- Investing in a 2-day Leadership immersion fostered alignment and accountability.
- Goal setting should align with organizational strategies.
- Patience and perseverance are required in long term leadership and change initiatives.
- While the Experience Initiative is built on a highly collaborative approach, the CEO has a role to play in supporting change efforts and change agents.
- Transformational initiatives, in the end, are designed to benefit both employees and patients.
