Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
Culture Change RX
Support Staff Recruitment and Retention
In this episode, Sue and Julia Green discuss Access Community Health Center’s successful efforts to retain, develop, and recruit medical support staff. Julia discusses the adoptions of the TeamSTEPPS framework for improving communication and teamwork. They also talk about the importance of behavioral-based interviewing, onboarding, and career pathways in retaining and developing staff. Julia shares the positive impact these strategies have had on their organization, including increased staff engagement, improved patient care, growth, and higher retention rates.
- Implementing the TeamSTEPPS framework can improve communication and teamwork in healthcare organizations.
- Behavioral-based interviewing can help identify candidates who are a good fit for the organization's culture and values.
- Investing in onboarding and career pathways can improve staff retention and development.
- Creating a culture of feedback and open communication can enhance employee engagement and satisfaction.
- TeamSTEPPS 3.0 Resources: https://www.ahrq.gov/teamstepps-program/curriculum/index.html
