Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
Culture Change RX
Culture Bytes: Friendly Faces, Friendly Places: Caring Starts in the Hallway
In this Culture Byte solo episode, Sue discusses the importance of hallway hospitality as one of the recommended 12 positive communication standards to be adopted by healthcare organizations. Hallway hospitality is the simple act of saying hi in the hallway and creating a friendly and caring atmosphere. Sue emphasizes the impact of consistent greetings and acknowledgments in creating a positive impression and improving the overall culture of the organization. She provides strategies for implementing and reinforcing hallway hospitality, such as declaring it as an organization-wide standard, using top-of-mind tactics, and recognizing and celebrating the behavior.
- Hallway hospitality is a simple yet impactful communication standard for healthcare organizations.
- Consistent greetings and acknowledgments create a friendly and caring atmosphere.
- Implementing hallway hospitality requires declaring it as an organization-wide standard and using top-of-mind tactics.
- Recognizing and celebrating hallway hospitality reinforces the behavior and improves the overall culture.
