Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
Culture Change RX
Culture Bytes: 4 Categories of Silo Busting Actions
In this Culture Byte solo episode, Sue discusses the concept of silos within organizations. Silos are groups within an organization that are focused inward and loyal to their own rather than the organization as a whole. Silos can exist between different departments or divisions, hierarchical levels, generations, geographical locations, and/or categorical roles. Silos hinder collaboration, efficiency, and workflow, and can create a perception of disorganization to patients. Sue provides four categories of actions to decrease silo behavior and promote collaboration: “uniters,” empathy and understanding activities, appreciation activities, and learning together.
- The largest silos in healthcare are the clinical and business sides of the organization.
- The most common silos that come to mind are the distinct departments within a healthcare organization, yet many other types of silos likely exist.
- The opposite of silo behavior/actions is collaborative behaviors/actions.
- Think of collaboration as “teamwork on steroids.”
- When you bust silos you improve efficiency and workflow and the patient experience (..... safer and more satisfying care).
- To decrease silo behavior and promote collaboration, organizations can focus on “uniters” (such as mission, vision, values, strategies, standards, goals), empathy and understanding activities, appreciation activities, and learning together.
