Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
Culture Change RX
Investing in Leaders: A Pathway to Organizational Excellence
In this episode, Sue interviews Michelle Franklin, the CEO of Sullivan County Community Hospital, about their journey to developing leaders in their organization. Michelle shares how they started their leadership development efforts in earnest after experiencing disappointing employee engagement survey results. They implemented leader training which focused on core leadership practices such as improving communication, one-on-one employee rounding, and interdepartmental collaboration. The organization has seen a transformation in their culture and engagement levels, and they have received awards for staff engagement. Michelle emphasizes the importance of regular leadership training and creating a culture of accountability. She also mentions the value of relationship building and the softer side benefits of leadership development.
- Investing in leadership development has both measurable and intangible benefits, including improved staff engagement and a positive organizational culture.
- Effective communication, including one-on-one rounding and interdepartmental collaboration, is key to building strong relationships and solving problems.
- Creating a culture of accountability and setting clear expectations for leaders helps drive performance and results; these are aided by an ongoing leadership development process.
