Culture Change RX

5 Hacks from 40 Years as a Leader

Sue Tetzlaff / Jane McLeod Season 1 Episode 21

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Jane McLeod, co-founder of Capstone, shares five of her top 10 “leadership life hacks” borne out of her 40+ year career.


  • An organization becomes unstoppable when front-line leaders join together on one team as a cohesive unit that works together to achieve common goals.
  • Beyond all the projects and management tasks, continually building strong relationships is essential for effective leadership.
  • Growth happens when we reflect on and own up to mistakes and then apologize when necessary, fostering trust and authenticity.
  • Spending time with employees outside of work helps create a supportive and engaging work environment.
  • Leaders should avoid taking on other people's problems and instead empower their team members to find solutions; in other words, “don’t take the monkey, gently hand it back.”


In this episode, Sue is joined by Jane McLeod. Together they co-founded Capstone Leadership Solutions, in 2012 after two decades of working together in their local community hospital. As Jane approaches her upcoming retirement after an amazing career in healthcare, she shares five of her top 10 “leadership life hacks.” These hacks have a significant impact on culture, as they promote collaboration, trust, vulnerability, and personal growth. By implementing these tactics, leaders can create a positive and empowering work environment.

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