Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
Culture Change RX
Culture Bytes: Trust Builds as We Deliver on Plans and Goals
In this Culture Byte solo episode, Sue discusses the importance of trust between executives and employees in the workplace. She emphasizes the need for both task trust and relationship trust and highlights the impact of individual executive behavior on the perception of the entire team and organization. She explains how defining and delivering on plans and goals can build trust and maximize momentum in an organization. This episode highlights actual data from a hospital that adopted Capstone’s Framework for Achieving Great Results which resulted in significant improvements in many aspects of the organization, including year-after-year increases in the trust-related scores on their annual employee surveys.
Closing the “Say-Do Gap” happens as we define and deliver on plans and goals; and in doing so, we build trust and maximize momentum.
- "Trust in senior leadership went from 0.24 below the national average to 0.28 above in one year."
- "Employees' trust to act on their own without needing approvals increased from 0.09 above the national average to 0.42 above in five years."
- "Trust in the workplace aligns people around a purpose, embraces goals, and empowers collaboration."
