Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
Culture Change RX
Culture Bytes: From “Working Short” to “We Show Up For Each Other”
In this solo Culture Byte episode, Sue shares a story about how setting goals helped a department change its culture and behaviors. The department focused on reducing absenteeism and created a social contract to achieve this goal. They recognized and rewarded employees with perfect attendance, tracked attendance on a graph, and even created a challenge for a whole pay period of perfect attendance. As a result, absenteeism decreased, patient satisfaction with cleanliness increased, overtime went down, and teamwork improved.
Episode Insights and Takeaways
- Setting department goals with employees can create a social contract and drive behavior and culture change.
- Recognizing and rewarding positive behavior can motivate employees to achieve goals.
- Tracking progress and sharing data can help employees see the impact of their efforts.
- Creating mini-challenges can further engage employees in achieving goals.
- Setting goals that align with organizational objectives can lead to overall improvement in various areas.
